Is New Relic Free to use for Nonprofits?
New Relic has the most generous free tier in the industry, so you get the same cloud-based observability used by the best software teams in the world.
Our free tier for qualifying nonprofit customers includes (per month):
- Five full platform user for Standard edition customers with the ability to visualize, analyze, and troubleshoot your entire stack and access to all 30+ New Relic platform capabilities, such as APM with distributed tracing, infrastructure monitoring, error tracking, digital experience monitoring (DEM, including browser, mobile, and synthetic monitoring), log management, serverless monitoring, AIOps, and more.
- Unlimited basic users with access to data ingest, querying, dashboards, and alerts.
- 1000 GB data ingest, including New Relic Vulnerability Management.
- Default data retention of at least 8 days.
- Default logs obfuscation (automatically masks known credit card and Social Security number (SSN) patterns in logs).
- Unlimited ping monitors and 500 synthetic checks.
Start now — no credit card required.
When your account is within 85% of exceeding your monthly 1000 GB of free data ingest, you’ll receive an email and also get an onscreen alert in the platform that will prompt you to upgrade to Standard or Pro by adding a credit card, billing info, and accepting terms. Data ingest will cease and you will lose access to the platform when you exceed your free 1000 GB of data ingest for the month until you upgrade to a paid edition, or until the 1st of the following month when both data ingestion and access to the platform are re-enabled.
Do you have discounts for startups and nonprofits?
Yes. New Relic has an Observability for Good program for nonprofits, and New Relic for Startups helps early-stage startups build and scale their next great idea.
Do you charge per host?
No. With New Relic user- and usage-based pricing, you no longer have to count hosts or CPUs. Our straightforward pricing is based on just two core metrics — users and data ingest — making it easy to understand what you’re paying for. So you pay a single, low rate for data and a one-time price for each engineer to access 30+ observability capabilities (users are a stable metric, which helps with predictability, and data typically grows faster than users). New Relic is the only observability vendor that offers user-based pricing (in combination with telemetry-based pricing). We’re also the only vendor to publicly announce availability of user-tiered pricing for eligible customers, which helps provide observability for all engineers.
This simple model is widely regarded as superior to legacy host-based pricing. With New Relic, unlimited hosts, agents, containers, devices, AWS Fargate tasks, cloud functions, and more are included at no additional cost.
View The Best Pricing and Billing Models for Observability white paper to learn more about host-based pricing versus user- and usage-based pricing. View a full-stack observability cost comparison of our user-based pricing with that of host-based pricing.
How does New Relic calculate data ingest?
New Relic calculates data ingest costs based on the volume of data your organization saved in the platform after processing. This includes applying data transformation and trimming rules to the raw data in New Relic for more observability value. You can customize the amount of data you send and ingest.
Learn how to estimate your data ingest costs.
How much data retention is included with data ingest?
Data retention varies by data option. Data Plus includes 90 days of extra retention for most data types over the default. View a comparison table.
How much do you charge for egress or data hydration?
Nothing! Unlike our competitors, we don’t charge for data egress or hydration. All your data is indexed and ready to query.
How can I be sure my data is secure?
New Relic is deeply committed to the security of your data. Our industry-standard security technologies and comprehensive policies and controls keep everything you rely on safe.
You can also make personal data requests to New Relic in accordance with applicable data protection laws, such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). In addition, you can request additional security controls to help you meet your HIPAA and FedRAMP requirements for your eligible account and services with Data Plus and Enterprise edition.
Do you offer billable add-on options and bundles?
Yes. We offer several optional billable add-ons, including:
- Additional synthetic monitor checks for when you exceed the default number
- Additional data retention time for when you exceed the default time
- Vulnerability Management for those with our original data option (it’s included with Data Plus)
In addition to our billable add-ons, our Data Plus option is a bundle that offers advanced data capabilities for optimized performance, scale, security, and governance.
Do you offer volume discounts and commit pricing?
Yes. New Relic offers commitment contract options to Pro and Enterprise edition customers, including a volume plan and savings plan that provide volume discounts, predictability, scalability, and flexibility.
With commitment contracts, an estimate of long-term expected usage is created and there’s an agreed-upon payment commitment in exchange for discounted rates during the commitment term. If your organization’s usage exceeds that commitment on the volume plan, the excess usage is billed at the previously agreed-upon rates.
With the savings plan, usage beyond the committed amount for the term gets billed at the pay-as-you-go rates if you don’t top up. You can also use an annual or multi-year pool of funds for any combination of usage across the entire term. Plus, New Relic is the only observability vendor that offers an automatic rollover of unused funds for up to 12 months.
Learn more about New Relic commitment options.
Do you offer pay-as-you-go options?
Yes. New Relic offers pay-as-you-go options for Standard, Pro, and Enterprise edition customers. You only pay for your monthly usage above the applicable free tier (100 GB ingested).
The monthly pay-as-you-go option is available for Enterprise edition customers in limited situations as described in the customer’s contract. One such scenario is Enterprise edition customers enrolled in our savings plan; please see the contract for details.
Standard edition customers can simply add a credit card. Contact us for Pro and Enterprise edition pay-as-you-go options.
How is my monthly bill calculated?
New Relic is one of only two observability vendors that offer usage-based billing. That means we only bill you for your number of provisioned full platform or core users and the amount of GB ingested per month above the free 1000 GB. Our original data option is $0.30/GB per month. Our Data Plus option is $0.50/GB per month and includes extended data retention and advanced data governance/performance.
You can also store data in the EU data center for an additional $0.05/GB per month. Additional synthetics checks beyond the amount included in your edition are available at $0.005 per check. If you select our original data option, you can add New Relic Vulnerability Management for $0.10/GB ingested (Vulnerability Management is included with the Data Plus option).
At any point, you can use tools to query, track, and alert on your monthly billing-related usage in the New Relic platform.
If you are a nonprofit organization, looking to level up your Observability tools, sign up for a free account here:
https://newrelic.com/social-impact/signup
New Relic offers free tools and full platform features along with 1TB of free monthly data injest and 5 user accounts to all qualifying global nonprofit customers! Just email us at hgruber(at)newrelic(dot)com to find out more!
