Measuring New Relic’s environmental, social, and governance impact
Read our inaugural ESG report
We’ve reached an important milestone as a company — the launch of our first Environmental, Social, and Governance (ESG) Impact Report. This is a lengthy report, but I’d encourage you to take the time to read it. As you step back and look at the work we’ve done in this area, I’m certain you’ll see how far we’ve come as a company and the impact we’re having inside and outside the company.
New Relic’s ability to use software as a major change agent for good in the world, and our opportunity has become even more clear. The thoughtfulness and execution that each Relic across the company puts forth every day to make New Relic a force for positive change is profound.
This report represents the culmination of work that several of our departments have been building toward over the years and is focused on four key material topics: our employees, data security and trust, equitable access to technology, and environmental impact.
Here are some of the elements of the report we are most proud of:
- Embracing diversity, equity, and inclusion: Our commitment to recruiting, hiring, and promoting team members from diverse backgrounds has resulted in significant achievements in pay equity across gender and race.
- Increasing affordable access to technology: We’ve donated $6.5 million in free and discounted products to nonprofits and charities around the world, and our employees spent 5,038 hours volunteering through Volunteer Time Off (VTO) Community Service in 2022. We also launched New Relic Student Edition, a program offering an expanded free tier of New Relic for students. We continued investments and contributions to the open source community, including our active membership of the Cloud Native Computing Foundation (CNCF) and as a top contributor to their OpenTelemetry Project, and contributing the seed code to the Pixie Project, a data collection platform that uses machine learning to monitor applications running in the cloud.
- Advancing sustainability: We also implemented environmental management software and undertook a GhG Emissions review of the last three years in order to benchmark Scope 1, 2, and 3 emissions from pre-pandemic to the present day. Through this process, we hope to better understand our operational impacts and create a strategy to address carbon emissions.
- Building a privacy and security culture: We obtained HITRUST certification, adding to the growing number of data security standards and certifications we adhere to, including: ISO 27001, SOC2, FedRAMP Moderate, and TISAX.
Leading observability for a better world.
We’re all about building something amazing. That doesn’t stop at setting up engineers to build amazing software. It means inspiring and enabling every Relic to ignite positive change where we live, work, and play — alongside a continued commitment to sustainability and corporate social responsibility. We’re on a mission to democratize access to observability with our products and drive social and cultural change through our technology. Our values drive us to tackle the challenges facing our industry with transparency, integrity, and purpose to build a better world today and for future generations.
Data Security and Trust
Our customers rely on us to keep their data safe. Our security and privacy practices exceed industry standards and are ingrained in every part of our business so that we maintain the highest level of care in protecting our customers’ data. We’ve validated our strong security posture by using industry-leading tools and processes, and by achieving SOC 2, ISO 27001, FedRAMP, HIPAA, and TISAX compliance.
Certifications, Standards, and Regulations
Equitable Access to Technology
We’ve expanded free-tier access to the New Relic observability platform for nonprofits, charities, NGOs, and students. Additionally, we provide pro bono support to nonprofits. Our commitment is to make observability open source, community-driven, frictionless, and part of every developer workflow.
Social Impact + Observability for Good
Environment
We believe businesses of all sizes must take bold action to combat climate change. At New Relic, we’re continuously evaluating ways to improve our environmental management strategy. We’ve set a goal to achieve net-zero greenhouse gas (GHG) emissions by 2030, and we’ve made a commitment to set near-term science-based GHG emissions targets.
Governance
Our corporate governance is rooted in high standards of honesty, integrity, ethical business conduct, and compliance with applicable laws, rules, and regulations. Our Board works closely with management to oversee ESG at New Relic to maximize our impact, drive better business performance, and create long-term value for our stakeholders.
As a leader in observability, New Relic is proud of the work we’ve done to help tackle the challenges and seize the opportunities facing our industry. With our ESG program, we’re building on our long-standing commitment with even greater transparency and accountability with the aim to inspire our peers across the industry to do the same. Through this work, we continue to democratize access to observability to put the power of data in the hands of every engineer to drive social and cultural change through technology.
Bill Staples
New Relic CEO
If you are a nonprofit organization, looking to level up your Observability tools, New Relic offers free tools and full platform features along with 1TB of free monthly data injest and 5 user accounts to all qualifying global nonprofit customers! Just email us at hgruber(at)newrelic(dot)com to find out more!
