What is the business value for Nonprofit organizations using New Relic’s Observability Platform?
The New Relic cloud-based observability platform visualizes, analyzes, identifies, and troubleshoots the entire technology stack, including software, applications, infrastructure, networks, mobile, browser, Kubernetes, and more.
New Relic helps developer, DevOps, operations, and site reliability engineering (SRE) teams improve the quality of their software planning, build, and delivery along with the performance and reliability of their systems and applications. The platform is designed to provide a powerful set of observability, monitoring, problem identification, analytics, and resolution capabilities for multiple teams to gain a comprehensive, real-time, full-stack view of service performance. Its single view of all telemetry data enables teams to identify the root cause of problems quickly, drill into errors (debug) using advanced analytic models, and resolve problems using intelligence dashboards.
IDC conducted research that explored the value and benefits for organizations including Nonprofits using New Relic to manage the overall quality (and system reliability) of their application development life cycle and to troubleshoot operations more efficiently.
Through a series of in-depth customer interviews and using the IDC methodology for determining business value, the IDC analysis found that these organizations realized significant value from New Relic by:
Improving their full-stack monitoring capabilities, thereby boosting the productivity of IT, application development, and DevOps teams
Ensuring the quality, integrity, availability, and performance of business-critical applications for end users and customers through better visibility, monitoring, identification, and troubleshooting capabilities
Helping DevOps, developer, and operations teams use analytics to become more productive — including accelerating problem identification and resolution, improving reliability, and easing (and preventing) the impact of unplanned downtime on that productivity — while increasing the quality of the customer experience
Improving business results through better and more reliable application performance
New software development models and architectures are continuing to garner high adoption rates; monolithic applications are getting redesigned into microservices using containers, Kubernetes, and public cloud infrastructure, where changes are measured in seconds and complexity increases exponentially.
Agile and DevSecOps teams are embracing automation and continuous integration/continuous delivery (CI/CD) wherever software changes, deployment frequencies, and error rates happen faster and more frequently. SRE teams are focused on creating service-level indicators (SLIs) and service-level objectives (SLOs) and aligning them with error budgets and the best-fit level of system reliability for a happy customer experience.
These people, process, and technology changes are creating new challenges and raising the levels of complexity for digital products and services in a world where customers have no patience for downtime. What’s required is a modern approach to monitoring and observability that delivers business outcomes and a high return on investment.
To deliver a modern approach, teams should consider an observability model based on a single data repository for full-stack, high-data cardinality sources from across applications, infrastructure, containers, and microservices that transcends metrics, logs, events, and traces in real time. This will enable stakeholders from across the organization to access the data and identify and resolve problems fast by using analytics to reduce unnecessary information that can bog down teams and problem-resolution processes.
Finding the right signals from millions of data points has become critical in modern operations as customers quickly grow impatient with poor-performing services and seek other products and experiences that are a click away. In addition to leveraging one data platform and finding answers quickly, teams should be able to understand what caused a performance problem and why by using explorable dashboards to pinpoint issues and proactively act on data from a full-stack, end-to-end perspective.
However, a modern observability approach is not enough if it can’t provide real business outcomes and returns across people, processes, and technology. Identifying the right metrics to gauge success and business outcomes has become paramount for supporting digital transformations. IT and business leadership teams should have concrete metrics and well-defined outcomes to use and expand the adoption of observability platforms, as the technology has become a core foundation for enabling a modern operations approach.
Overview of New Relic New Relic is an easy-to-use, powerful, unified, cloud-based observability platform that enables a data-driven approach to software engineering with best-in-class tools for monitoring, debugging, and improving the entire tech stack.
It includes:
All-in-one observability: Analyzes all telemetry in one place with powerful full-stack analysis tools and simple and predictable usage-based pricing
Full-stack monitoring: Provides a live, in-depth view of networks, infrastructures, applications, end-user experiences, machine learning models, and more Unified observability experiences: Eliminates observability silos with immersive cross-platform experiences and AI assistance at every step
A secure, hyper-scalable data platform: Instruments all telemetry, from anywhere, in a single, secure cloud location (no sampling required)
Observability for all engineers: Enables every engineer to do their best work based on data that helps fill in the gaps, confirm the hypotheses, and overcome assumptions and opinions — at every stage of the software life cycle
Its key capabilities include application performance monitoring (APM), infrastructure monitoring, Kubernetes monitoring, log management, network monitoring, browser monitoring, mobile monitoring, synthetic monitoring, serverless monitoring, and model performance monitoring.
The New Relic immersive cross-platform experiences include integrated development environment (IDE) code collaboration via New Relic CodeStream, error tracking via an errors inbox, real-time issue identification in one place via New Relic Explorer, and AIOps via applied intelligence.
In addition, New Relic enables organizations to put all of their telemetry data in one database through integrations, dashboards, alerts, and native support for OpenTelemetry.
The secure platform is compliant with the Federal Risk and Authorization Management Program (FedRAMP) Authorization Act, the Health Insurance Portability and Accountability Act (HIPAA), the Service Organization Control (SOC) 2 standard, and more. The New Relic transparent, usage-based pricing and single-platform approach mean that organizations pay only for what they need instead of for a bundle of SKUs.
Plus, they can start for free, with 100GB per month of free data (and a low rate per GB after that), one free full-platform user per month, and unlimited free basic users — so they never have to sample data or limit visibility into their systems.
If you are a nonprofit organization, looking to level up your Observability tools, sign up for a free account here: https://newrelic.com/social-impact/signup
New Relic offers free tools and full platform features along with 1TB of free monthly data injest and 5 user accounts to all qualifying global nonprofit customers! Just email us at hgruber(at)newrelic(dot)com to find out more!
